Support

Here you can get help with any questions you may have about our planning programme. See if there is already an answer to your question in the various sections. If not, you are of course welcome to contact us directly via the HelpDesk or the contact form so that we can find a solution together.

Before contacting us, please check whether clearing the browser cache and reloading the programme will solve the problem. As HKSweb is an online planning programme, you may not always see the latest version of the page in your browser. This guide explains why this is the case and how you can clear the browser cache.